9-1-1 Call Centers/PSAPs

9-1-1 Call Centers/PSAPs

9-1-1 Call Centers, also known as Public Safety Answering Points (PSAPs), are the public's first line of contact to public safety authorities in an emergency.

PSHSB works closely with PSAPs and State Offices and Agencies of Emergency Management to improve emergency communications and preparedness, including enrollment in priority services.

Below are examples of information and services for 9-1-1 Call Centers/PSAPs.

Priority Services

PSHSB will assist PSAPs with enrollment of critical communications circuits in the Telecommunications Services Priority (TSP) program, which provides for priority provisioning and restoration of essential telecommunications services. PSHSB will also assist PSAPs with requests for enrollment in Wireless Priority Service (WPS) and Government Emergency Telecommunications Service (GETS) . These programs are an important aspect of emergency communications planning, especially for those who rely on communications to respond to events and incidents on a daily basis.


The PSHSB Clearinghouse is dedicated to the collection, evaluation and dissemination of information for the public safety community. The Clearinghouse has a section of documents specifically tailored to the PSAP community, which includes best practices, emergency plans, and reference materials.

State Offices and Agencies of Emergency Management

A list of State Offices and Agencies of Emergency Management.

Emegency Medical Services -

9-1-1 Agencies and PSAPs on Alabama Chapter of NENA (ALNENA)

State 9-1-1 Emergency Coordinators

Guidelines and Operational Standard

These Emergency Planning Guidelines provide a framework for emergency preparedness which organizations can use to develop emergency communications plans.

This Operational Standard was developed by the National Emergency Number Association (NENA) to assist PSAPs.

H1N1 Influenza Virus

Emergency Assistance

Richard Lee
phone: 202-418-1104
mobile: 202-417-6559

Eric Panketh
phone: 202-418-7371

Technical Advice

Dr. William Lane
phone: 202-418-0676
mobile: 202-355-2420

Jeffery Goldthorp
phone: 202-418-1096
mobile: 202-253-1595


Genaro Fullano
phone: 202-418-0492